Reference

Our Terms, Your Rights on club91

club91 operates under a clearly defined legal framework so you always know where you stand — from account conditions and data handling to dispute resolution and jurisdiction.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsDispute Resolution

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How Our Legal Conditions Work

club91 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, you enter into a binding agreement governed by the terms published on this page. These terms cover how we process your personal data, how your account is created and maintained, and what obligations apply on both sides. Our privacy

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practices comply with applicable data protection standards, and we retain personal information only for as long as required to service your account or meet legal obligations. Transactions made via UPI, Paytm or PhonePe are subject to the payment terms of those respective services alongside our own
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platform conditions. Any changes to these terms are communicated to you by email or in-platform notice before they take effect. Continued use of the platform after a notified change constitutes acceptance of the revised terms. You may request a copy of your data or raise a
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deletion request at any time through our support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Matters

For any questions about our terms, your data rights, or account-related legal concerns, our support team is available through the channels below. We aim to respond to policy queries within 48 hours and data-right requests within 30 days in line with applicable law.

Team online

Email Support

Send your legal or data-rights query to our dedicated policy address. We acknowledge every email within 24 hours and resolve substantive policy questions within 48 hours on business days.

Live Chat

Our in-platform chat connects you to a support agent who can log a formal policy complaint or escalate a data-access request on your behalf, any day of the week.

Postal Notice

For formal legal notices or statutory data requests, you may write to our registered correspondence address. Include your registered account email so we can locate your records promptly.

RIGHTS AND SECURITY

How club91 Handles Your Data and Account

From the moment you create an account, we apply layered security practices to keep your personal and financial details protected.

Data Handling

We collect only the information needed to verify your account, process transactions via UPI or Paytm, and deliver the service.

Cookie Policy

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages perform.

Account Security

Passwords are stored in hashed form. We support two-factor authentication to add a second verification step at login, and suspicious…

Data Retention

Account records are kept for the duration your account is active plus any period required by Indian financial regulations.

Your Right to Access

You may request a full export of the personal data we hold about you.

Requesting Changes

If any personal data we hold is inaccurate, contact support with the corrected details and proof of identity.

Frequently Asked Legal Policy Questions

Below you will find answers to the questions our account holders ask most often about their rights, our data practices, jurisdiction, and how to raise a formal concern with our team.

Our terms are governed by applicable Indian law. Any dispute that cannot be resolved through our internal process is referred to the courts of the jurisdiction specified in the full terms document available on this page.

Yes. Submit a data-access request via our support email with your registered account details. We verify your identity first, then deliver a structured data export within 30 days of the verified request.

Contact support through live chat or email and state clearly that you want your account closed and data erased. We process the closure, then erase or anonymise your records after any legally mandated retention period ends.

We record the transaction reference, amount, timestamp and the UPI or PhonePe identifier linked to the transfer. We do not store your full bank account number or UPI PIN at any point in the process.

We send an email to your registered address and display an in-platform notice before any change takes effect. The updated terms document shows a revision date so you can see exactly what changed and when.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform complies with the laws of your state or territory before opening an account.

Email our policy team with the subject line 'Formal Complaint', describe the issue and attach any relevant evidence. We log every complaint, assign a reference number, and respond with a decision within 10 business days.

Our Terms, Your Rights on club91

Reach Us About Legal or Policy Matters

Email Support

Live Chat

Postal Notice

How club91 Handles Your Data and Account

Data Handling

Cookie Policy

Account Security

Data Retention

Your Right to Access

Requesting Changes

Frequently Asked Legal Policy Questions

01 Which law governs the club91 terms of use?

02 Can I request a copy of all the personal data club91 holds about me?

03 How do I ask club91 to delete my account and personal data?

04 What personal data does club91 collect when I deposit via UPI or PhonePe?

05 How will I know if the legal terms change?

06 Is access to club91 permitted where I live in India?

07 How do I raise a formal complaint about a policy decision?

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