Reference

Terms & Conditions That Govern Your Account

These terms set out the rules between you and club91 when you open an account, deposit funds, place wagers, or request withdrawals — all subject to applicable Indian…

Governed by Indian LawUPI, Paytm, PhonePe CoveredAccount Holder Rights DefinedDispute Process OutlinedAmendments Notified in Advance
club91 Terms & Conditions That Govern Your Account
TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a decision affecting your account has not followed them correctly, you can reach our team through the channels below. We aim to respond to all terms-related queries within 24 hours on business days.

Team online

Live Chat

Start a live chat session directly from your account dashboard any time between 09:00 and 23:00 IST. Our team can clarify any clause, walk you through a specific policy point, or escalate a dispute on your behalf.

Email Support

Send a detailed query to our support address and include your account ID and the specific clause or transaction in question. Written responses are dispatched within one business day and serve as a formal record.

Help Centre

Our online Help Centre carries plain-language explanations of key terms clauses — covering account limits, withdrawal verification steps, and what to do if a deposit via Paytm or PhonePe does not reflect in your wallet.

HOW WE OPERATE

Security, Data and Your Account Rights

These six points cover how club91 handles your personal data, secures your account, and gives you control over the information we hold.

Data We Collect

We collect the information you provide during registration — name, date of birth, contact details — plus transaction records for…

Cookie Policy

Our site uses functional cookies to keep you signed in and analytical cookies to understand how pages are used.

Account Security

All account sessions are protected by TLS encryption. We enforce two-factor authentication on withdrawals and flag logins from unrecognised devices…

Data Retention

We retain your account data for the period required by applicable Indian financial regulations.

Right to Access

You can request a copy of the personal data we hold about you at any time.

Requesting Changes

If any personal data we hold is inaccurate — such as a phone number linked to your Paytm or PhonePe…

Questions About These Terms, Answered

Below are the questions we hear most often about how these terms apply to accounts, transactions, and your rights. If your question is not here, live chat is the quickest way to get a direct answer.

Yes. These terms govern all transactions on your account regardless of method — UPI, Paytm, PhonePe, or any other payment rail we support. The same dispute and verification processes apply to every deposit and withdrawal.

We will email the address registered on your account at least seven days before changes take effect. The updated terms will also be posted on this page with a clear revision date so you can compare what has changed.

You can request data deletion once your account is closed and any mandatory retention period under Indian financial regulations has passed. Contact our email support with your account ID and we will confirm the timeline for deletion.

These terms are subject to applicable Indian law. Access to and eligibility for club91 services depends on local law and is available where local law permits. Any disputes will be handled in accordance with the jurisdiction applicable to your account.

Send a written dispute to our email support channel with your account ID, the transaction reference, and the amount in question. We will acknowledge within 24 hours and provide a resolution within five working days.

Yes. Your account dashboard shows a full transaction history covering all UPI, Paytm, and PhonePe activity. For a complete data export including session logs, submit an access request through email support with your account ID.

Creating multiple accounts, using someone else's payment method, exploiting technical errors, or attempting to manipulate game outcomes are all prohibited. Violations may result in account suspension and forfeiture of funds pending investigation.