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How club91 Handles Your Privacy

At club91, we take how we handle your personal data seriously — this page sets out exactly what we collect, why we collect it, and how you can…

Data collected only as neededNo sale of personal detailsAccount-holder access rightsIndia-applicable data lawContact us to update or delete

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What This Privacy Policy Covers

club91 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with club91 — creating an account, making a deposit via UPI, Paytm or PhonePe, browsing our lobby, contacting support, or visiting our site. We collect the minimum data required to operate your account securely and process transactions. That

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includes your name, contact details, payment identifiers (such as your UPI handle or Paytm mobile number), device information, and activity logs. We do not sell, rent or trade your personal data to third parties for marketing purposes. Data shared with payment processors like UPI, Paytm and
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PhonePe is limited strictly to what those providers need to complete your transaction. Retention periods are tied to account status and legal obligation — when your account closes, we delete or anonymise data that is no longer required by law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is stored, want to request a copy of what we hold, or need to raise a concern about how your information has been handled, our privacy team is here to help. We aim to respond to all data-related requests within 30 days of receipt.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every email within two business days and resolve most requests within 30 days of receipt.

Live Chat Support

Start a chat session directly from your account dashboard for general privacy questions. Our support agents can escalate data-specific requests to the privacy team on your behalf during chat hours.

Formal Written Request

For requests requiring identity verification — such as full data exports or permanent deletion — submit a written request through the in-account form. We confirm receipt and outline the verification steps within 48 hours.

HOW WE PROTECT YOU

Data Handling and Account Security Practices

We have built our data practices around specific controls rather than general promises.

Encryption at Every Layer

All data transmitted between your device and our servers is encrypted using current TLS standards.

Cookie Controls You Can Set

We use functional cookies to keep your session active and analytics cookies to understand how our lobby is used.

Account Security Layers

Your account is protected by password hashing, optional two-factor authentication, and automatic session expiry after periods of inactivity.

Data Retention Schedule

We retain account data for the period your account is active plus the legally required window after closure.

Your Right to Access and Correct

You may request a full export of the personal data we hold about you at any time.

Deletion and Portability Requests

When you ask us to delete your account, we erase all non-legally-required personal data within 30 days.

Frequently Asked Privacy Questions

These questions cover the data points Indian account holders most commonly raise — from what we collect when you pay via UPI to how long we keep your records and how to get in touch if something needs to change.

We collect your name, email address, phone number, date of birth and the payment identifier you register — for example, your UPI handle or Paytm-linked mobile number. We also log device type and IP address for security purposes each time you log in.

Payment data is shared only with the payment processor completing your transaction — UPI, Paytm or PhonePe as applicable. We pass only what each provider requires to clear the transfer. We never share payment identifiers with advertisers or unrelated third parties.

After you close your account, we retain transaction and identity records for the period required by applicable financial and data law. Once that window ends, all remaining personal data is permanently deleted or fully anonymised — whichever is technically appropriate.

Submit a data-access request through the formal written channel in your account or email our privacy team directly. We verify your identity first, then provide a full export of your personal data within 30 days of confirming the request.

Yes. You can update most account details yourself in settings. For locked fields — or to request full deletion — contact the privacy team by email or through the in-account form. Deletion requests are processed within 30 days, subject to any legal retention obligations.

We use session cookies to keep your account active and analytics cookies to improve our lobby layout. You can turn off non-essential cookies at any time from the privacy settings panel inside your account. Turning off analytics cookies does not affect your ability to deposit or play.

Reach our privacy team by email for a direct response within two business days. If you are not satisfied with how we handle your concern, you have the right under applicable Indian law to escalate the matter to the relevant data-protection authority in your jurisdiction.

How club91 Handles Your Privacy

Contact Us About Your Data

Email Privacy Team

Live Chat Support

Formal Written Request

Data Handling and Account Security Practices

Encryption at Every Layer

Cookie Controls You Can Set

Account Security Layers

Data Retention Schedule

Your Right to Access and Correct

Deletion and Portability Requests

Frequently Asked Privacy Questions

01 What personal data does club91 collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone?

03 How long does club91 keep my personal data after I close my account?

04 How can I request a copy of the data you hold about me?

05 Can I ask club91 to correct or delete my personal data?

06 Does club91 use cookies, and can I turn them off?

07 Who do I contact if I believe my privacy rights have not been respected?

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